Privacy Policy

1. DATA CONTROLLER

Folivana Landscape LLC

Registered Address: Art of Living Mall - Basement 1 - 1st St - Al Barsha Second - Dubai

Email: contact@folivana.com

Phone: +971 56 997 0515

Folivana Landscape LLC is the “Data Controller” responsible for your personal data.


2. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

2.1 Identity Information

• Full name
• Company name, if applicable

2.2 Contact Information

• Email address
• Phone number
• Delivery or project address

2.3 Transaction Information

• Order details
• Payment confirmation. We do not store full card details.
• Service history

2.4 Technical Data

• IP address
• Browser type
• Device information
• Website usage data collected through cookies

2.5 Event & Workshop Information

• Registration details
• Emergency contact information, where required for events

We do not intentionally collect sensitive personal data unless required and legally permitted.


3. HOW WE COLLECT YOUR DATA

We may collect personal data when you:

• Place an order
• Request a quotation
• Submit a contact form
• Subscribe to marketing communications
• Register for a workshop or event
• Communicate with us via phone, email, or social media
• Browse our website through cookies and similar technologies


4. LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following lawful grounds:

• Your consent
• Performance of a contract, such as fulfilling an order or landscaping project
• Compliance with legal obligations, such as VAT invoicing
• Our legitimate business interests, such as improving our services and preventing fraud

Where consent is required, you may withdraw it at any time, subject to applicable legal requirements.


5. HOW WE USE YOUR PERSONAL DATA

We may use your personal data to:

• Process orders and payments
• Deliver products and services
• Schedule landscaping projects and installations
• Communicate regarding orders, bookings, and appointments
• Provide customer support
• Issue VAT-compliant invoices
• Improve our website, products, and services
• Send marketing communications where you have opted in
• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.


6. SHARING YOUR DATA

We may share your personal data with trusted third parties where necessary, including:

• Payment service providers
• Delivery and logistics partners
• IT, website hosting, and technology service providers
• Professional advisors, including accountants and legal advisors
• Government authorities or regulatory bodies where legally required

All relevant third parties are expected to handle personal data in accordance with applicable laws and appropriate data protection requirements.


7. INTERNATIONAL DATA TRANSFERS

Where your personal data is transferred outside the United Arab Emirates, including through the use of cloud hosting or international service providers, we will take appropriate steps to ensure that suitable safeguards are applied in accordance with applicable data protection requirements.


8. DATA RETENTION

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Comply with applicable UAE legal and tax requirements
• Resolve disputes
• Enforce our agreements
• Maintain appropriate business and service records

When personal data is no longer required, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.


9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where legally permissible
• Request restriction of certain processing activities
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability where applicable

To exercise your rights, please contact us at:

Email: Contact@folivana.com

We may require reasonable identity verification before processing your request.


10. COOKIES & WEBSITE TRACKING

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic and performance
• Store preferences and settings
• Support website functionality

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.


11. DATA SECURITY

We implement appropriate technical and organizational measures designed to protect personal data against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Unauthorized disclosure

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


12. MARKETING COMMUNICATIONS

Where you have opted in to receive marketing communications, we may send you information about:

• New plant collections
• Products and services
• Workshops and events
• Special announcements and promotions

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.


13. CHILDREN'S DATA

Our products and services are not specifically directed toward children under the age of 18 without appropriate parental or guardian supervision.

We do not knowingly collect personal data from minors without appropriate consent where such consent is required.


14. COMPLAINTS

If you believe that your personal data has been processed in violation of applicable data protection laws, please contact us first so that we may have the opportunity to review and address your concerns.

Where applicable, you may also have the right to lodge a complaint with the relevant UAE data protection authority or other competent authority.


15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updated version will be published on our website with a revised “Last Updated” date.

Your continued use of our website, products, or services following the publication of an updated Privacy Policy may constitute acceptance of the revised Policy, subject to applicable law.