Folivana Landscape LLC

Return & Delivery Policy

Last Updated: 25 August 2026

This Return, Delivery & Installation Policy applies to all purchases made through the official website of FOLIVANA (“we”, “our”, “us”). By placing an order online, you acknowledge that you have read, understood, and agreed to the terms outlined below.

By accessing our website, placing an order, or booking our products or services, you agree to be bound by these Terms.

1. DELIVERY TIMEFRAMES

Standard Delivery & Installation

Delivery and installation will be completed within seven (7) calendar days from the date of order confirmation and payment confirmation.

Priority Delivery — Dubai Only

Customers may request priority delivery within Dubai for an additional charge of AED 500, subject to availability.

Where confirmed, delivery and installation will be completed within two (2) calendar days.

All delivery and installation charges are subject to change depending on location, accessibility, and order size.

FOLIVANA reserves the right to review and confirm scheduling availability prior to final confirmation.

2. DELIVERY CONDITIONS & CUSTOMER RESPONSIBILITIES

To ensure a smooth delivery and installation process:

A responsible person must be available at the delivery location on the scheduled date and time.
Customers must ensure that plants and pots can fit through elevators, staircases, entryways, and other access points.
All required site access permissions must be arranged by the customer in advance.
The site must be ready, safe, and accessible at the scheduled delivery and installation time.

Failed Delivery or Access Issues

Delays or failed deliveries caused by the following may result in rescheduling and additional delivery charges:

Restricted access
Incomplete or unprepared sites
Incorrect address details
Customer unavailability

If delivery or installation must be rescheduled or returned due to customer-related access issues, an additional delivery fee equivalent to the original delivery charge may apply.

3. DELIVERY CHARGES

One delivery charge covers up to ten (10) plants or pots.

Orders exceeding ten items may incur additional delivery charges based on quantity, size, location, and accessibility requirements.

Installation of additional plants requested by the customer at the site will be charged at AED 25 per plant.

4. INSPECTION & ACCEPTANCE

Customers are required to inspect all items immediately upon delivery and installation.

By signing the delivery confirmation or electronically confirming receipt, the customer acknowledges that:

The items delivered are correct.
The items are in acceptable condition.
The installation has been completed satisfactorily.

Following confirmation of delivery and acceptance, FOLIVANA shall not be held responsible for claims relating to:

Missing items
Incorrect items
Visible damage

5. RETURN & REFUND POLICY

Plants

Due to their perishable and sensitive nature, all plants are strictly non-returnable and non-refundable, except where otherwise required by applicable law.

Pots & Accessories

Pots and accessories may be eligible for return within 14 days of delivery, subject to the following conditions:

The item must be unused.
The item must be free from scratches, damage, or signs of use.
The item must be returned in its original packaging.
Valid proof of purchase must be provided.

To initiate a return, customers must contact contact@folivana.com with clear images of the item and relevant order details for review.

FOLIVANA reserves the right to reject returns that do not meet the above conditions.

Approved refunds will be processed within approximately 7–14 business days using the original payment method.

Delivery fees and installation fees are non-refundable.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FOLIVANA shall not be liable for:

Damage resulting from improper care, handling, or maintenance after delivery.
Environmental or site conditions affecting plant health.
Delays caused by third parties, building management, or force majeure events.
Indirect, incidental, or consequential damages.

Our maximum liability shall not exceed the value of the relevant purchased product or service.

7. FORCE MAJEURE

FOLIVANA shall not be held responsible for delays or failure to perform its obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Government restrictions
Transport disruptions
Supplier shortages
Severe weather conditions
Other force majeure events

8. CANCELLATION POLICY

Orders may be cancelled within 12 hours of purchase, provided that the order has not already been prepared, processed, dispatched, or scheduled for delivery or installation.

Once preparation, procurement, dispatch, or installation arrangements have commenced, cancellation may no longer be possible.

By completing checkout, placing an order, or booking delivery and installation services, you agree to this policy.

This policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

DELIVERY & INSTALLATION CHARGES

All prices are in United Arab Emirates Dirhams (AED).